RAKUTEN
[#Expo]
What is Rakuten Expo ?

Rakuten Expo is The Rakuten event, while all group’s partners gather with one goal: to develop their digital activity. During this day, the main goal is to help merchants to develop their sales on the Rakuten France platform, but also through their global online activity.

AGENDA
[Program of the day]
Agenda

Every year, Rakuten Expo offers a rich content program. Visitors will be able to meet renowned speakers, attend inspiring conferences and thematic workshops.

Morning
Afternoon
8:30
WELCOME AND NETWORKING
9:30
WELCOME SPEECH
Marjorie Paillon, digital journalist
9:30
EMPOWERMENT : THE ECOSYSTEM AT THE SERVICE OF BRANDS AND RETAIL
Fabien Versavau, CEO of Rakuten France - In the era of new retail and open e-commerce, it is necessary to question the empowerment of retail. During this conference, Fabien Versavau will focus on Rakuten's strategy as a brand partner and the importance of connecting ecosystems.
10:00
BEYOND THE LIMITS
Thierry Marx, world-renowned chef and passionate by Japanese culture will share his experience and the influence of his travels on his cuisine. He will demonstrate the importance of innovation and the need to question and create constantly.
10:30
START-UP BATTLE
3 start-ups, one award. Vote in direct during the plenary conference to select the most innovative start-up.
11:20
THE AGE OF CONVERGENCE
Mark Haviland, EVP, Global Development and Sustainability of Rakuten EMEA: as technological barriers fade and information is transmitted more and more quickly, communities form and interests converge. Mark Haviland will focus on building the Rakuten ecosystem and the synergies that exist between diversified services.
11:40
SHOP OF THE YEAR 2019 CEREMONY
Each year, the traditional Shop of the Year ceremony rewards the merchants who distinguished themselves during the year 2018 on Rakuten France platform with brilliant results.
12:00
LUNCH COCKTAIL
13:00
CUSTOMER EXPERIENCE: HOW TO ENSURE THAT YOUR ROADMAP IS BACKED BY CUSTOMER INSIGHTS?
ROOM 1 - [French] - Sophie Piton, Senior Voice of Customer Consultant, Usabilla
13:00
JOIN OUR EUROPEAN E-COMMERCE PLATFORM
ROOM 2 - [French] - Arthur Langlois-Meurinne, Business Developer France/Allemagne of Rakuten France, Frédéric Buchot, Open API Project Manager of Rakuten France and Stefan Winter, Sales Director of Rakuten DE
13:00
BOOST THE VISIBILITY OF YOUR ECOMMERCE ACTIVITY THANKS TO NETLINKING
ROOM 3 - [French] - Mikaël Priol, CEO and founder, Netlinking.fr
14:00
PREDICTIVE MARKETING: HOW TO BOOST MY CONVERSION RATE UP TO 25%?
ROOM 1 - [French] - Sébastien BLANCHIN - Business development manager of Sailendra
14:00
DRIVE-TO-STORE: ENGAGE YOUR COMMUNITY, ENSURE BRAND CONSISTENCY & SECURE ROI THROUGH APPS
ROOM 2 - [French] - Stéphane Dayras, Pre-Sales Director at Rakuten Aquafadas
14:00
LOGISTIC: HOW TO CONVERT A FRICTIONAL POINT INTO A GROWTH LEVER?
ROOM 3 - [French] - Gérald Lacipière, Country manager France and Marine Pescot, Marketing Manager France of Sendcloud
14:30
CURBSIDE PICKUP TECHNOLOGY: KNOW WHEN YOUR CUSTOMERS ARE COMING WITH ACCURATE ARRIVAL DETECTION
ROOM 2 - [English] - Matt Thompson, Vice President, Global Sales of Curbside
15:00
HOW 1ST PARTY DATA HELPS YOU TO OPTIMIZE YOUR PRM AND CRM CAMPAIGNS?
ROOM 1 - [French] - Julie Caesemaeker, Client account director - Conexance & Yasmina Dorchy, Consulting manager - Conexance
15:00
INTRODUCTION TO CROSS BORDER TRADING TO JAPAN
ROOM 3 - [English] - Ken Suzuki, Assistant Manager, EU business Team, Oversea Sales Strategy Group of Rakuten Ichiba
15:00
SPLIT PAYMENT, REAL LEVER FOR REALIZING AND INCREASING YOUR SALES
ROOM 3 - [French] - Mélanie Vandeville, Key Account Manager of Cofidis Retail, Caroline Cocq, Marketing Project Manager of Cofidis Retail.
15:30
PATH TO PURCHASE WITH POP
ROOM 2 - [French] - Laurent Quatrefages, CEO & co-founder - Swaven
16:00
SOCIAL NETWORKS, MOBILE APPS, MARKETPLACES NEW TRENDS, LEARN HOW TO INTEREST NEW BUYERS WITH NEW CHANNELS.
ROOM 1 - [French] - Marlène Sazerac de Forge, Customer Developer Team Manager of Lengow
16:00
SUPPORTING YOUR GLOBAL MARKETPLACE GROWTH WITH AN INNOVATIVE PAYMENTS SOLUTION
ROOM 2 - [English] - Rebecca Moss, Customer Success Manager U.K., Payoneer
16:00
GET 30% OF EXTRA REVENUE BY AUTOMATING YOUR COMPETITIVE INTELLIGENCE
ROOM 3 - [French] - Oussama Messaoud, Sales Director - Datavora
17:00
BOOST YOUR SALES ON RAKUTEN FRANCE PLATFORM!
CONFERENCE ROOM - [French] - Julien Lacote, E-commerce Consultant High-Tech & Maëva Berisha, E-commerce Consultante Fashion of Rakuten France
18:00
COCKTAIL
SPEAKERS
[Our Speakers]
Speakers of 2019

Plenary Conference

Fabien VERSAVAU

[CEO, Rakuten France]

Mark HAVILAND

[EVP, Global Development and Sustainability, Rakuten EMEA]

Marjorie PAILLON

[Digital journalist]

Thierry MARX

[Awarded Chef]
QUESTIONS BAR
[here to help you]
QUESTIONS BAR

At Rakuten Expo, our team is there to advise you! Feel free to meet the Rakuten France experts on the Questions bar: they will be at your disposal all day long to help you solve issues you could meet.

Marketing Tools
Meet our experts and discover all the tools which are at your disposal to acquire new customers, improve your conversion rate and develop loyalty of your buyers' base.
Customer Service
Ask your live questions to the Customer service members, and take advantage of it to better understand processes and the After-sales service management.
Super Boutique
Benefit from an expertise on your Super Boutique's design and take advantage of it to improve it for free by a Rakuten France designer.
MQS
Find out how to improve your Merchant Quality Score in order to get more visibility and boost your sales.
Catalog
Meet with technical support teams to discover the different online options available to you, improve your import rate, and optimize your adverts.
Legal
The legal warranties? The latent defects? The right to withdraw? Ask all your legal questions to our specialized legal team.
Shipping
Discover the different delivery options available to you and learn how to customize your shipping costs.
Know Your Customer
Come to ask your questions related to “Know Your Customer” process. You have issues with blocked payments? You want to know your status regarding your documents approval? Meet our “KYC” experts!
Buy Box
Get all the tips and solutions to access to the Buy Box and boost your sales.

SPONSORS 2019

Need information about logistic services, paying methods, integration or web marketing? Our sponsors are here to help you.