Discover our Questions Bar

At Rakuten Expo, our team is here to advise you!

Feel free to meet Rakuten France experts at the Questions bar: they will be at your disposal all day long to help you solve issues you could meet and answer your questions about different topics.

Marketing Solutions
Meet our experts and discover all the tools which are at your disposal to acquire new customers, improve your conversion rate and develop loyalty of your buyers' base.
Customer Service
Ask your live questions to the Customer service members, and take advantage of it to better understand processes and the After-sales service management.
Dedicated corner
Benefit from an expertise on your dedicated corner's design and take advantage of it to improve it for free by a Rakuten France designer.
MQS
Find out how to improve your Merchant Quality Score in order to get more visibility and boost your sales.
Catalog
Meet with technical support teams to discover the different online options available to you, improve your import rate, and optimize your adverts.
Legal
The legal warranties? The latent defects? The right to withdraw? Ask all your legal questions to our specialized legal team.
Shipping
Discover the different delivery options available to you and learn how to customize your shipping costs.
Know Your Customer
Come to ask your questions related to “Know Your Customer” process. You have issues with blocked payments? You want to know your status regarding your documents approval? Meet our “KYC” experts!
Buy Box
Get all the tips and solutions to access to the Buy Box and boost your sales.

Partners of 2019

Need informations about logistic services, paying methods, integration or web marketing? Our sponsors are here to support you.